Reach our team through your preferred channel. We're here to make sure your experience with Clipsby is seamless.
For general enquiries, billing questions, and non-urgent support. We respond to every email within 24 hours on business days.
Current clients get a dedicated Slack channel for real-time communication with their project manager. Fastest way to get updates.
New client? Want to discuss a project? Book a free 30-minute discovery call directly with our team and get all your questions answered.
All video reviews happen on Frame.io. Your project manager will share a review link for each video. You can leave frame-precise comments directly on the video. No email chains, no confusion.
Your project manager will provide a secure upload link (Google Drive or WeTransfer) at the start of each month. You can also share it directly via your Slack channel if you're an active client.
Leave your revision notes directly on Frame.io using the comment tool. For minor edits (text, music, timing), turnaround is typically 24–48 hours. For structural changes, allow up to 3 business days.
Each video includes revision rounds as specified in your service agreement (typically 2 rounds per video). Additional revisions beyond the included rounds may be invoiced separately. Check your agreement or ask your PM.
First, check your Slack channel for any updates from your project manager. If you haven't received a delivery notification within your agreed timeline, email us at hello@clipsby.com and we'll investigate immediately.
Yes. Plan changes take effect from the next billing cycle. Email hello@clipsby.com at least 7 days before your billing date with your requested change and we'll update your account.
Send a written cancellation notice to hello@clipsby.com. A 30-day notice period applies. See our Refund & Cancellation Policy for full details on what happens during the notice period.
Email hello@clipsby.com with your invoice number and a description of the issue. We respond to billing queries within 24 hours on business days. Please review our Refund Policy before submitting a dispute.
Upon termination, we cease all new productions using your avatar. You retain ownership of all previously delivered content. Your media assets (recordings, audio) are deleted from our systems within 30 days of contract end, upon written request.
Yes. We support multiple languages including Hindi, Marathi, Tamil, and others. Multilingual content is available as an add-on — contact your project manager or email us to discuss your requirements.
If your issue isn't resolved through the above channels, or you have an urgent matter, email us directly and mark your subject line as URGENT. We prioritise these requests.
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