This Privacy Policy describes how Clipsby ("we," "us," or "our") collects, uses, and shares information when you use our website at clipsby.com, engage our services, or communicate with our team.
01 Information We Collect
We collect information you provide directly to us, as well as information generated through your use of our services.
- Contact Information: Name, email address, phone number, and business name when you fill out forms, book a call, or reach out via email.
- Project Information: Details about your brand, social media handles, content preferences, and creative direction shared during onboarding.
- Payment Information: Billing details processed securely through third-party payment providers. We do not store card numbers on our servers.
- Usage Data: Pages visited, time spent, browser type, IP address, and referral source collected automatically via analytics tools.
- Communications: Records of emails, messages, and feedback exchanged between you and our team.
- Media Assets: Video recordings, audio clips, photos, and brand materials you provide us to create your AI avatar and content.
02 How We Use Your Information
We use the information collected for the following purposes:
- To deliver, manage, and improve our social media management and AI UGC services.
- To create and train your AI avatar using the media assets you provide.
- To communicate with you about your project, deliverables, revisions, and account.
- To process payments and issue invoices.
- To send service updates, important notices, and — with your consent — marketing communications.
- To analyse website usage and improve our platform, content, and user experience.
- To comply with legal obligations and protect our rights.
03 Information Sharing
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
- Service Providers: Trusted third-party tools we use to operate (e.g., Wistia for video, Cal.com for scheduling, Frame.io for review, Slack for communication). Each operates under their own privacy policy.
- AI Production Partners: Anonymised or scoped media data shared with AI rendering platforms solely for the purpose of producing your content.
- Legal Requirements: If required by law, court order, or government authority.
- Business Transfer: In the event of a merger or acquisition, your data may be transferred with appropriate notice.
We never share your media assets, brand information, or client data with other clients or third parties for any purpose other than producing your contracted deliverables.
04 Data Storage & Security
Your data is stored on secure servers with industry-standard safeguards including encryption in transit and at rest. We retain your data for as long as your account is active or as needed to provide services, after which it is securely deleted.
Media assets provided for AI avatar creation are retained only for the duration of the active service engagement and deleted within 30 days of contract termination upon written request.
While we take strong precautions, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorised access.
05 Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse traffic. These include:
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences across visits.
You may disable cookies through your browser settings, though this may affect certain features of our website.
06 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain types of processing, including direct marketing.
- Withdrawal of Consent: Withdraw consent for processing based on consent at any time.
To exercise any of these rights, contact us at hello@clipsby.com. We will respond within 30 days.
07 Third-Party Services
Our services integrate with third-party platforms. By using our services, you acknowledge that your data may be processed by these platforms under their respective privacy policies:
- Cal.com — Scheduling and booking
- Wistia — Video hosting and analytics
- Frame.io — Video review and collaboration
- Slack — Project communication
- Google Analytics — Website analytics
We recommend reviewing the privacy policies of these services to understand how they handle your data.
08 Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
09 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. For active clients, we will also notify via email. Continued use of our services after changes constitutes acceptance of the updated policy.
10 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
