All payments made to Clipsby are final. Please read this policy carefully before engaging our services.
At Clipsby, every service engagement involves significant upfront investment — including onboarding, avatar creation, team allocation, tool licensing, and production infrastructure. This work begins immediately upon receiving payment.
Because our costs are incurred from day one and our team's time and resources are committed to your project, we are unable to issue refunds once a payment has been made. This policy allows us to maintain service quality, team stability, and fair treatment of all clients.
We strongly encourage all prospective clients to attend a free discovery call, review our scope of work thoroughly, and ask all questions before making any payment.
Social Media Management is a monthly retainer service. While no refunds are issued, you may cancel future billing by providing the required notice.
Send a cancellation request to hello@clipsby.com. The 30-day notice period begins from the date we confirm receipt in writing.
Work continues as normal during the 30-day notice period. The final month's invoice remains due and payable in full — no exceptions.
All in-progress content for the notice period will be completed and delivered. No further billing occurs after the notice period ends.
Your media assets and AI avatar data are deleted from our systems within 30 days of contract end, upon written request.
Unused content pieces within a billing cycle do not carry over to the next month and are not eligible for any credit, compensation, or substitution.
AI UGC is a project-based service paid in full before production commences. Once payment is received, production is scheduled immediately.
A clear overview of what applies in every common scenario:
We understand circumstances can change. If you need to temporarily pause your SMM service rather than cancel:
A service pause is not a cancellation and does not entitle you to any refund for previously billed months.
If you believe you have been incorrectly charged — for example, a duplicate payment or a billing error — please contact us at hello@clipsby.com before initiating a chargeback through your bank or payment provider.
We are committed to resolving genuine billing errors quickly. We respond to all billing queries within 2 business days.
Initiating a chargeback without prior written communication to Clipsby may result in immediate suspension of all services and recovery of disputed amounts through applicable legal channels.
To initiate a cancellation of your SMM service, follow these steps:
For all cancellation requests, billing queries, or policy questions:
Book a free 30-minute discovery call. We'll walk you through everything before you commit to anything.
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