🛟 Support

How Can We Help You?

We're here to help you get the most out of AI Content Lab. Choose the option that works best for you below.

📧
Email Support
Reply within 24–48 hrs on business days
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Community Posts
Answered in the Skool community daily
🎓
1:1 Feedback
Weekly session — submit your content

Get in Touch

Pick the fastest way to get your question answered.

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Email Us

For billing questions, account issues, cancellations, or anything else. Our team reads every email.

hello@clipsby.com
👥
Skool Community

Already a member? Post your question directly in the community for fast support from Samadh and other members.

Open Community
🌐
Clipsby Website

Visit our main website for more information about our services, brand partnerships, and content strategy work.

clipsby.com

Send Us a Message

Fill in the form below and we'll get back to you within 24–48 business hours.

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Message Sent!

Thanks for reaching out. We'll get back to you at your email within 24–48 business hours.

Quick Answers

Most questions are answered right here.

I paid but haven't received access to the Skool community.
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Please check your email inbox (and spam folder) for an invite from Skool. If you haven't received it within 10 minutes, email us at hello@clipsby.com with your payment receipt and we'll get you in immediately.
How do I cancel my subscription?
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You can cancel anytime through your Razorpay account dashboard, or simply email us at hello@clipsby.com with "Cancel Subscription" in the subject line. We'll confirm cancellation within 24 hours. You keep access until your current billing cycle ends.
Can I get a refund?
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We do not offer refunds. All payments are final and non-refundable. Please review our full Refund & Cancellation Policy for details. You are however free to cancel future billing at any time.
I'm being charged but I cancelled — what do I do?
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Email us immediately at hello@clipsby.com with your cancellation confirmation and payment receipt. We'll investigate and resolve it as quickly as possible.
My payment failed — how do I fix it?
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Log in to your Razorpay account and update your payment method. Alternatively, contact us and we can send you a fresh payment link to complete your subscription.
How do I submit my content for the 1:1 weekly feedback?
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Once you're inside the Skool community, there's a dedicated "Feedback" post or channel where you upload your video. Samadh reviews and responds every week. Details are pinned inside the community.
I have a technical issue with the Skool platform.
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For Skool-specific issues (video playback, app crashes, account login), contact Skool support directly at skool.com/support. For anything related to your AI Content Lab subscription or content, email us at hello@clipsby.com.